by If your ID verification fails during notarization, the platform will automatically prompt you to retry the process.
Remote Online Notarization relies entirely on proving who you are. If the system cannot verify your identity, the Certified Notary cannot legally stamp your document. This usually happens for simple reasons like bad lighting, a glare on your ID card, or a typo in your answers.
At eNotary On Call, we understand this is frustrating. If your ID verification fails, our system allows you to attempt the process again. You might need to re-scan your government-issued ID or answer a new set of identity questions. Our 24/7 human support team is also standing by to guide you through technical glitches so you can complete your notarization without delay.
Why Does ID Verification Fail During Remote Online Notarization?
The security standards for a remote online notary are very high. To prevent fraud, state laws require two main steps.
- Credential Analysis – We use AI based remote online notarization technology to scan your physical ID card. The system checks for holograms and tamper-evident features.
- Knowledge-Based Authentication (KBA) – You answer quiz questions about your credit history (e.g., “Which car did you own in 2012?”).
If your ID verification fails, it is often because the AI in remote online notarization could not read the text on your card or you answered a KBA question incorrectly.
Immediate Steps to Take If the System Rejects You
Do not panic if you see a failure message. You can usually fix the issue quickly.
- Retry the Scan – If the issue appears technical, the system provides troubleshooting guidance. Ensure your camera lens is clean.
- Check Lighting – Glare from a window or lamp can hide your name. Move to a spot with even, soft light.
- Focus the Camera – Ensure the text on your ID is sharp and readable.
- Switch Devices – Sometimes a phone camera works better than a laptop webcam.
- Verify ID Damage – Ensure your ID is valid, unexpired, and undamaged. A cracked card might confuse the biometric id verification scanner.
If you reach the maximum number of attempts, a waiting period may apply in accordance with state regulations. This is where our certified notary Florida at eNotary On Call support team can help you understand your next steps.
What are KBA Verification Failures?
KBA verification is the most common hurdle. The questions come from public records.
Sometimes the records are outdated. You might be asked about a mortgage you paid off ten years ago. If you answer too quickly or misremember a detail, the ID verification fails.
State laws usually give you two chances to pass this quiz. If you fail twice, you typically have to wait 24 hours before trying again. This is standard for Online Notary services and Online Notary Texas platforms alike.
The Role of AI in Remote Online Notarization Security
As the best RON platform in Florida, we use advanced AI based remote online notarization tools to keep you safe. This technology compares your live selfie video to the photo on your ID card.
This biometric id verification ensures that a stolen ID cannot be used. If the AI thinks the person on camera does not match the ID photo, it will flag the session.
However, AI is not perfect. Wearing glasses, a hat, or having poor lighting can cause a false rejection. If this happens, our certified notary of US at eNotary On Call can review the session or guide you to retake the photo.
Does this Affect the Online Notary Cost?
Generally, no. At eNotary On Call, the online notary cost is typically a flat fee for the successful transaction. We do not charge you extra just because you had to retry the scan a few times.
Whether you are using Florida notary services or an online notary New York session, we believe in fair pricing. You pay for the completed notarization, not the technical troubleshooting.
But, what are:
State-Specific Rules for ID Failures
Different states have different rules for what happens after a failure.
- Online Notary Texas – Texas law is strict about KBA. If you fail the quiz twice, you must wait 24 hours.
- Online Notary Florida – Florida statutes also require robust KBA verification. Florida notary services must ensure the signer has a distinct identity profile.
- Online Notary New York – New York allows for credential analysis but has specific requirements for the type of ID used.
Regardless of your location, a certified notary of US at eNotary On Call follows these state guidelines to ensure your document is valid nationwide.
Also Read – Top Benefits of Biometric ID Verification for Remote Online Notarizations
Why eNotary On Call Your Safety Net?
Technology can be tricky. That is why eNotary On Call offers 24/7 human support.
If your ID verification fails repeatedly, you are not stuck talking to a robot. Our support team can check if it is a system error or a data mismatch. We help you troubleshoot so you can connect with a certified notary and finish your document.
Conclusion
Seeing an error message saying ID verification fails is annoying, but it is not the end of the road. It simply means the security system is doing its job to protect your identity.
By following the troubleshooting guidance and using a platform like eNotary On Call, you can resolve these issues quickly. Our AI in remote online notarization tech and 24/7 human support work together to get you past the hurdles and connect to a Certified Notary in minutes.
Click here to retry your secure notarization session with eNotary On Call.
FAQs
1. What if I fail the ID verification questions 3 times?
Most state laws, including those governing Online Notary Texas and Online Notary Florida, impose a lockout period after multiple failed attempts. This is usually 24 hours. This process ensures compliance and security while giving you a fair opportunity to try again later.
2. Can I use a different ID if the first one fails?
Yes. If your driver’s license is damaged and causes the biometric id verification to fail, you can switch to a Passport or another government-issued ID. The platform will automatically prompt you to retry the process with the new card.
3. Does lighting really matter for AI verification?
Yes. AI in remote online notarization relies on clear images. Shadows or glare can obscure the security features of your ID. Improving lighting is the number one fix when an issue appears technical.
4. Will I be charged the online notary cost if I fail?
Typically, no. At eNotary On Call, we prioritize your success. You usually only pay the online notary cost once the notarization is successfully completed by the certified notary.
5. Can a human override the AI check?
A certified notary of US at eNotary On Call cannot bypass the state-mandated security checks. However, they can guide you on how to capture a better image so the AI based remote online notarization system accepts it.
6. Is KBA verification required for every document?
It depends on the document and the state. For most remote online notary acts dealing with property or finance, KBA verification is mandatory. Some states allow a “Credible Witness” if you do not have enough credit history for KBA.
